CPH 628 Management Practice and Quality Improvement in Health Care and Public Health Organizations

Introduction to leadership and management, focusing on effective strategies for creating a productive work environment through techniques like conflict resolution, building collaborative teams, and providing team leadership. Issues of measuring, managing and improving the quality of health care will also be addressed. Current national efforts in performance measures in public health (ie., county certification) are discussed. Case studies taken from public health departments and other settings will be used to master problem-solving methods.