Portland-State-University 2021-2022 Bulletin

ETM 660 Total Quality Management

Critical principles and procedures of quality management in a competitive global environment; contemporary definitions of quality; quality in production/services; quality economics; quality philosophies; planning, organizing, and controlling for quality; human resource and improvement strategies and QC tools. Case studies, presentations, term projects, and teamwork.




graduate standing or consent of instructor.
  • Up one level
  • 600